Service Request Ticket

Service Request Information

CONTACT	Name	Kunkle, Alex	Date	Apr 03, 2012 08:50 AM
	Department	Student Success & Advising Office	Phone	88506
	Location		Email	kunklea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091321 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53NZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819,[TRANSFERING TO W#20130533 Camtasia Studio Academic Electronic Version 7.1 WIN VISA2011002956, CyberLink PowerDirector Deluxe v10 from VISA2011002959]
	Wired NIC	B8:AC:6F:83:FB:EF

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Nicole Crane	Apr 06, 2012 09:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Apr 06, 2012 09:28 AM	josh completed it	Add Attachment
Maylimi Pakalapati	Apr 03, 2012 11:09 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Maylimi Pakalapati	Apr 03, 2012 11:09 AM	It works on I.E 9 for them but not on chrome and firefox 10.	Add Attachment
Emily Kavanagh	Apr 03, 2012 08:50 AM	They are getting a error when trying to use Banner. It shows up with a lego peice and says they need a plug in. They go to Java and don't know what plug in they need to update Banner with. this is on computer 20091321 20090633	Add Attachment