Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Apr 03, 2012 03:56 PM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024599	Location	PDR
	Model	8870/DNM	Hostname	lab-aalc/lab-aalccolor
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.64.24 Metered Code: 8123	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:06:CB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Emily Kavanagh	Apr 03, 2012 04:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Emily Kavanagh	Apr 03, 2012 04:55 PM	Delivered and changed maintenance kit	Add Attachment
Emily Kavanagh	Apr 03, 2012 04:00 PM	Ryan and I both looked and we cannot find the kit that is needed	Add Attachment
Katie Halvorson	Apr 03, 2012 03:57 PM	Xerox Phaser 8870DNM Laser Printer	Add Attachment
Katie Halvorson	Apr 03, 2012 03:56 PM	maintenance kit needed in ITC 310 WOU# 20110216	Add Attachment