Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Apr 04, 2012 09:19 AM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook Pro, 15-inch, aluminum #Z0GS
	Serial No.	W80080M77XK	Location	007
	CPU	Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)
	OS	Unknown	Software	NO OFFICE LICENSE PURCHASED, Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) bundled with purchase Final Cut Express v4 bundleed with purchase
	Wired NIC	34:15:9E:03:E9:9C
	Wireless NIC	F8:1E:DF:E2:F0:1D
	Bluetooth NIC	60:FB:42:8C:58:60

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Apr 06, 2012 11:25 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Apr 06, 2012 11:25 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Apr 06, 2012 11:25 AM	done	Add Attachment
Nicole Crane	Apr 06, 2012 08:21 AM	She cannot get in and use the laptop. Go ahead and just come into her office today. She needs to become the admin on her computer.	Add Attachment
Laven Voth	Apr 04, 2012 10:41 AM	Left VM	Add Attachment
Nicole Crane	Apr 04, 2012 09:19 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Apr 04, 2012 09:19 AM	Her laptop is trying to update Word but it needs admin rights and she does not have them. Please provide the information to her.	Add Attachment