Service Request Ticket

Service Request Information

CONTACT	Name	Ambrose, Danielle	Date	Apr 09, 2012 02:00 PM
	Department	Education & Leadership	Phone	88187
	Location		Email	ambrosed@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091286 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53M0km1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F4:DC

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Apr 10, 2012 02:04 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Apr 10, 2012 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 10, 2012 02:04 PM	Went by yesterday and fixed it. Just needed a hard shut down. Error logs were saying something about sophos failed to update at the last time it was trying to boot up Had her log in and updated sophos just fine. Told her to call back if it happens again	Add Attachment
Emily Kavanagh	Apr 09, 2012 02:00 PM	Danielle couldn't print this morning and so she restarted her computer and now her computer just says 'Please Wait" and has been stuck like that for the past 15 mins. So also said last week all her driver and folders just showed up at little red X's	Add Attachment