Service Request Ticket

Service Request Information

CONTACT	Name	Perkins, Portia	Date	Apr 10, 2012 09:09 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	perkinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110215 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024568	Location	PDR
	Model	8870/DNM	Hostname	itc311.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.114.45 Metered Code: 3887	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:06:B8

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 26, 2012 01:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Apr 26, 2012 01:46 PM	Printer got a new print head and is back up and running.	Add Attachment
Adam Wehner	Apr 18, 2012 05:04 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	Apr 18, 2012 05:04 PM	John called me today and he is going to be out tomorrow to work on this printer.	Add Attachment
Nicole Crane	Apr 18, 2012 08:32 AM	Adam called Cascade and they should be coming to look at it	Add Attachment
Nicole Crane	Apr 12, 2012 09:50 AM	Called again to check the status	Add Attachment
Nicole Crane	Apr 11, 2012 09:19 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Nicole Crane	Apr 11, 2012 09:19 AM	It is still not printing at all.	Add Attachment
Emily Kavanagh	Apr 10, 2012 09:12 AM	Printer 20110215 and the error is 930009082.001.15909	Add Attachment
Emily Kavanagh	Apr 10, 2012 09:09 AM	Printer in ITC 311 has an error. They aren't sure what the error is they just said "A bunch of numbers" They checked paper and ink and those seem to be fine.	Add Attachment