Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Apr 11, 2012 11:14 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110215 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024568	Location	PDR
	Model	8870/DNM	Hostname	itc311.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.114.45 Metered Code: 3887	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:06:B8

TECHS	Submitted by	Hannah Arriola	Contact	harriola08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 26, 2012 01:48 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Apr 26, 2012 01:48 PM	The printer got a new print head it is back up and running.	Add Attachment
Adam Wehner	Apr 18, 2012 05:03 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Adam Wehner	Apr 18, 2012 05:03 PM	John called me today and he will be out to work on it tomorrow afternoon.	Add Attachment
Adam Wehner	Apr 17, 2012 02:43 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Apr 17, 2012 02:43 PM	Call into cascade and put in a request for this printer.	Add Attachment
Hannah Arriola	Apr 11, 2012 11:14 AM	Printer 20110215 in ITC 311 is not taking ink when Hannah went to deliver the black ink and the error message on the screen is: 93, 982,00;15909	Add Attachment Public