Service Request Ticket - # 46907

Service Request Information

CONTACT Name Kirby, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2012 02:58 PM
Department Humanities/ Philosophy & Religion Phone 88249
Location Email kirbyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53VYJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:FB:ED

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Apr 24, 2012 04:57 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 24, 2012 04:57 PM 
****This is an email****
Hello Dr. Kirby,

I just got back from dropping off and setting up your computer 
in your office.  The upgrade went very smoothly and I was able to 
save all of the files off your desktop.
Since you have not logged onto the new operating system yet, 
you didn't have a profile, so I put all the files on your desktop on 
C: drive.  There should be a folder with your user name on with 
all the files in it.

Go to My Computer > Local C: > kirbyk.  All of the files will be 
there. You can more them to your new desktop or do with them 
what you please.

If you have any question please feel free to email or call me.


Thanks,
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Andrew Gandara Apr 23, 2012 04:43 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Andrew Gandara Apr 23, 2012 04:43 PM 
Grabbed computer.
Backing up his desktop.
Going to reimage and should have it back to him by tomorrow
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Andrew Gandara Apr 23, 2012 02:26 PM 
Priority changed from (3) Priority to (2) High Priority.
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Katie Halvorson Apr 20, 2012 11:00 AM 
2-3 and then after 4 on Monday, Wednesdays and
Fridays.
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Andrew Gandara Apr 19, 2012 02:12 PM 
Left VM
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Nicole Crane Apr 19, 2012 07:50 AM 
Task reassigned to Andrew Gandara.
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Nicole Crane Apr 19, 2012 07:50 AM 
****This is an email****
I sent an inquiry about this last week, but I've 
received no response, so I'm trying again.   The 
computer in my office has taken to crashing on a 
regular basis, and I'm not sure why.  Can I 
please get some advice on what I might do to 
correct the problem?   Any help you can give 
would be greatly appreciated.  

Thanks for your time.
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Joshua Johnson Apr 11, 2012 02:58 PM 
****This is an email****
I'm having trouble with my office computer. 
Starting about two weeks ago I began experiencing
system crashes, usually when I have been using
Firefox.  What happens is that the system just
freezes and I need to do a restart.  This has been
occurring with increasing frequency, twice already
today.   So it might be good to check the computer
out, and I'm hopeful that you can put me on the
schedule for this.  The unit # for the computer is
20091294[Edit Inv].   Please let me know if you have any
questions about this.   Thanks for your time.
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