Service Request Ticket

Service Request Information

CONTACT	Name	Wu, Yanwei	Date	Apr 12, 2012 12:01 PM
	Department	Computer Science Division	Phone	89121
	Location		Email	wuya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091348 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53FZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F9:A2

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 16, 2012 12:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Apr 13, 2012 11:10 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 13, 2012 11:10 AM	This is on the Rack in ITC013 hall way	Add Attachment
Tricia Flaherty	Apr 13, 2012 10:56 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 13, 2012 10:56 AM	Please image this box with Windows 7(currently has WIN xp), it is a loaner station so she has access to a windows box that she can set up vm's of 2 different windows server environments for teaching a CS course(her assigned computer is a MAC laptop). I have added extra RAM to make the machine run better with multiple VMs so once it is at WIN7 64bit it should say it has 6GB instead of the standard 4GB. She was just assigned these class duties for this term so the sooner that she can get this station set up the better.	Add Attachment
Whitney Allies	Apr 12, 2012 12:01 PM	Monitor W# 20090623 and the computer are being loaned to this professor for the term for IS483 course.	Add Attachment