Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hood, Donald	Date	Apr 12, 2012 02:07 PM
	Department	The Research Institute	Phone	5413460535
	Location		Email	hoodd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091535 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Apple MacBook Pro, 15-inch, aluminum #Z0J6
	Serial No.	W80240VPAGZ	Location	Ann Glang
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0075469
	Wired NIC	C4:2C:03:0C:9B:4A
	Wireless NIC	90:27:E4:F1:A7:E2
	Bluetooth NIC	90:27:E4:F1:95:60

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 17, 2012 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 17, 2012 03:59 PM	Laptop got a new hard drive. It is done and on its way home to Eugene.	Add Attachment
Lori Burgeson	Jul 06, 2012 09:32 AM	Richard talked with Apple Care and performed all suggestions: zeroed out HD and tried installing newest OS (Lion). Neither worked. Apple Care suggested bringing the laptop into an Apple or Mac store. The laptop will be brought into the Corvallis Mac store today.	Add Attachment
Megan Thibeault	Jul 06, 2012 09:30 AM	I checked in with Lori and Michael and they said that mac book is going to the mac store. Michael said that he has emailed Ella who included Donald as well.	Add Attachment
Megan Thibeault	Jun 21, 2012 11:02 AM	**This is an outgoing email** Hi Donald, We were just emailing you regarding a service request that we have for you. (#46918) Computer is being very slow starting and typing Thanks for your patience! Adam should have the MacBook ready to go by the end of the day. Thanks, Megan Eichler	Add Attachment Public
Katie Halvorson	Jun 20, 2012 02:54 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Katie Halvorson	Jun 20, 2012 02:54 PM	**This is an email** I'm still waiting for a response. Please contact me. 541-346-0535	Add Attachment
Emily Kavanagh	Jun 18, 2012 10:11 AM	**This is an email** We just hired a new person; this machine is intended to go to her. What needs to happen to get it finished and when will it be ready. We sent it up in mid April and were sure it would be ready two months later... Ella, I included you just to keep you in the loop. Don	Add Attachment
Katie Halvorson	Jun 15, 2012 10:53 AM	**This is an email** Is this machine ready?	Add Attachment
Katie Halvorson	Jun 05, 2012 02:00 PM	He would like an email or phone call with an update.	Add Attachment
Katie Halvorson	Jun 05, 2012 01:57 PM	**This is an email** Has this been repaired? We will need it for a new employee very soon. When might I expect it to be ready? Thanks, Don	Add Attachment
Emily Kavanagh	May 04, 2012 04:50 PM	**This is an email** Donald Hood 4:26 PM (23 minutes ago)to UCS checking on the status of this machine. How's it going? Don	Add Attachment
Nicole Crane	Apr 26, 2012 12:35 PM	**This is an email** (I have not received a service request number for this) We have had a change. We want to prep this machine for a new user. Can it be repaired and ready for the new employee by May 15? Thanks,	Add Attachment
Emily Kavanagh	Apr 24, 2012 09:44 AM	They called and need some important info from some of their 'stickies 'that they didn't get off the computer before handing it over. They need someone to call them so they can get this info. 541-517-3628	Add Attachment
Nicole Crane	Apr 23, 2012 09:53 AM	Please keep the information that is on desktop sticky notes! You can copy and paste the info into another form if needed. She just doesn't want to lose the info.	Add Attachment
Laven Voth	Apr 18, 2012 12:51 PM	Task reassigned to Adam Wehner.	Add Attachment
Laven Voth	Apr 18, 2012 12:51 PM	Gave it to Adam, needs to go back to apple.	Add Attachment
Megan Thibeault	Apr 18, 2012 09:28 AM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	Apr 18, 2012 09:28 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Apr 13, 2012 09:23 AM	Needs done asap. It is back here by the desk with a note on it	Add Attachment
Nicole Crane	Apr 12, 2012 02:07 PM	**This is an email** Can you please assess and repair Ann's computer (20091535)? We have backed up the disk so do not need anything saved. Symptoms are SLOWness, really, really slow--like 20-minute boot times, 1 character per minute typing... Verify says the disk needs repaired but it won't boot from a CD so I can repair it. I am sending it up with Laura Beck tomorrow (Friday). Thanks, Don	Add Attachment