Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Apr 13, 2012 12:33 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100209 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FQDQ1M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	FQDQ1M1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as 2007 from P0076811, SPSS Stats Base 19 single user install from P0076979
	Wired NIC	5C:26:0A:02:BC:98
	Wireless NIC	00:27:10:20:6F:88
	Bluetooth NIC	1C:65:9D:01:B0:85

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Apr 18, 2012 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 18, 2012 10:45 AM	Delivered	Add Attachment
Andrew Gandara	Apr 18, 2012 09:40 AM	Installed programs	Add Attachment
Andrew Gandara	Apr 17, 2012 03:39 PM	Upgrading and installing software	Add Attachment
Andrew Gandara	Apr 17, 2012 03:17 PM	Picked up laptop	Add Attachment
Laven Voth	Apr 17, 2012 11:28 AM	Task reassigned to Andrew Gandara.	Add Attachment
Katie Halvorson	Apr 13, 2012 12:33 PM	**This is an email** W#20100209, this laptop is currently located in HSS 231A, Social Science laptop. We would like it looked at for the following: 1. Running slow, boots up slowly 2. General updates, etc 3. It seems to be running Windows XP but has a sticker for Windows 7. It also has SPSS 19 installed and a tenure track faculty member will need to use it but would like to use Windows 7. Is this possible? Thanks,	Add Attachment