Service Request Ticket - # 46942

Service Request Information

CONTACT Name Smiles, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2012 03:40 PM
Department College of Education Phone 88526
Location Email smilest@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091442[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 2J2G0M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:26:B9:D7:F2:82


Wireless NIC 00:23:14:8E:75:8C


Bluetooth NIC F0:7B:CB:A8:46:A9

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public
Entered by Date Memo
Dave McEvilly Apr 19, 2012 02:47 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dave McEvilly Apr 19, 2012 02:47 PM 
She rebooted her computer and everything is back
to normal.
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Dave McEvilly Apr 18, 2012 11:16 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dave McEvilly Apr 18, 2012 11:16 AM 
Left Tracy a voicemail
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Megan Thibeault Apr 17, 2012 02:30 PM 
Task reassigned to Network Support.
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Emily Kavanagh Apr 16, 2012 03:40 PM 
Computer 20091442[Edit Inv] 
Tracy cannot see the H drive on her computer when
she clicks on My Computer the H drive isn't even
showing up. She also tried to scan things from her
printer to send in an email and the things she
scanned are not showing up either.  This just
started today.  
She will be in by 1pm tomorrow.
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