Service Request Ticket - # 46960

Service Request Information

CONTACT Name Beaird, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2012 08:37 AM
Department College of Education Phone 88623
Location Email sarahb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34QKZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:99:E5

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Apr 18, 2012 03:15 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 18, 2012 03:15 PM 
Downgraded her to Java 5. Updated the PATH in the Environment 
Variables to point to the java 5 sdk
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Joshua Johnson Apr 18, 2012 11:05 AM 
In office for the rest of the day
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Andrew Gandara Apr 18, 2012 09:41 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Apr 18, 2012 09:40 AM 
Left VM
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Nicole Crane Apr 18, 2012 08:37 AM 
She updated her java when prompted too but a 
program that she has to run only will work with 
java 5. So we need to downgrade her Java back to 
Java 5.
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