Service Request Ticket

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Apr 18, 2012 10:44 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100662 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C02FDZGVDH2G	Location	was loaned Thewd
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0079025, TRANSFER to W#TBA JAN2015 Camtasia for Mac v2.1 from VISA2011002956
	Wired NIC	C8:2A:14:17:4D:FA
	Wireless NIC	E0:F8:47:32:B1:6A
	Bluetooth NIC	E0:F8:47:32:B1:6B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	May 03, 2012 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 03, 2012 01:47 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	May 03, 2012 01:47 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	May 03, 2012 01:47 PM	still having the same issues with the wireless and she figure out her moodle problem that she wanted to ask Laven about.	Add Attachment
Laven Voth	May 02, 2012 11:24 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	May 02, 2012 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 02, 2012 11:24 AM	Done. reset the network list and it worked fine.	Add Attachment
Megan Thibeault	May 02, 2012 10:18 AM	called and she said she will be in her office till 12.	Add Attachment
Andrew Gandara	Apr 30, 2012 02:46 PM	Left VM for hours	Add Attachment
Joshua Johnson	Apr 18, 2012 10:44 AM	The computer is not wanting to work with the internet. The computer connects to secure but it does not always want to work on the internet. Also when the computer is working it has trouble with moodle 88735 ED 245 maronee@wou.edu	Add Attachment