Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Apr 18, 2012 12:30 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100120 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	278TMM1	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:06:E0

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	May 22, 2012 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	May 22, 2012 01:39 PM	Reassembled the cpu at its location in library and notified the library staff.	Add Attachment
Maylimi Pakalapati	May 22, 2012 01:38 PM	It works fine now .It was working ok when i tested it with the other USB ports for the mouse.Its an issue with just one or two of the USB ports not recognising the mouse.	Add Attachment
Maylimi Pakalapati	May 22, 2012 12:06 PM	Possible motherboard issue.Have brought back the cpu to office.	Add Attachment
Emily Kavanagh	May 03, 2012 10:20 AM	Wondering what is going on with this task and if there is any word that can be given to this task.	Add Attachment
Maylimi Pakalapati	Apr 19, 2012 10:11 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Megan Thibeault	Apr 18, 2012 12:30 PM	Computer REF 46. The USB ports are having issues with anything connecting to them, the mouse and the keyboard aren't working because of it.	Add Attachment