Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Apr 18, 2012 04:14 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110396 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	SD25HM0PCDHJW	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:2D:AA:2B
	Wireless NIC	E4:CE:8F:67:92:A7
	Bluetooth NIC	34:51:C9:F2:D7:82

TECHS	Submitted by	Andrew Gandara	Contact	agandara09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 19, 2012 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 18, 2012 11:50 AM	Task reassigned to Adam Wehner.	Add Attachment
Andrew Gandara	May 02, 2012 04:41 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Andrew Gandara	May 02, 2012 03:05 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Andrew Gandara	May 02, 2012 03:05 PM	Case #311469994	Add Attachment
Andrew Gandara	May 02, 2012 03:04 PM	Adam called on it this morning	Add Attachment
Andrew Gandara	Apr 23, 2012 09:13 AM	Task reassigned to Andrew Gandara.	Add Attachment
Laven Voth	Apr 20, 2012 10:26 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laven Voth	Apr 20, 2012 10:26 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Laven Voth	Apr 20, 2012 10:25 AM	re-re-re-replaced!	Add Attachment
Andrew Gandara	Apr 19, 2012 05:05 PM	Richard will start imaging before he leaves. Ask Richard for questions about image	Add Attachment
Andrew Gandara	Apr 19, 2012 05:04 PM	Task reassigned to Laven Voth.	Add Attachment
Andrew Gandara	Apr 19, 2012 05:04 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Andrew Gandara	Apr 19, 2012 05:04 PM	I don't work tomorrow. Please do before end of day on Friday	Add Attachment
Andrew Gandara	Apr 19, 2012 02:04 PM	Using 20110415 as a replacement for the time being. Will start imaging it, he needs it be Monday	Add Attachment
Andrew Gandara	Apr 18, 2012 04:55 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	Apr 18, 2012 04:55 PM	He does want one to stand in for the broken one till we get it back. Tomorrow I will grab one of the 110 iMacs and talk with Richard about imaging it Going to put broken iMac on Adam's desk so he can call the mac store. Either a visit from Monna or running it down to the mac store	Add Attachment
Andrew Gandara	Apr 18, 2012 04:36 PM	The 110 iMacs aren't going out till the fall so if we need a quick loaner while this one gets fixed we have one of similar specs available. See Trisha	Add Attachment
Andrew Gandara	Apr 18, 2012 04:14 PM	iMac from ITC 103 won't turn on. It is #03 and the power button doesn't work and doesn't have any give. I'm guessing it will need to be warrantied but I want to double check with Adam	Add Attachment