Service Request Ticket - # 46976

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2012 11:10 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090475[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405270 Location PDR

Model 8860/DN Hostname psychlab.wou.edu
Notes IP: 140.211.116.123 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AE:CE:31

TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 04, 2012 03:05 PM 
Status changed from (2) Scheduled to (5) Completed
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Adam Wehner May 04, 2012 03:05 PM 
John was here and put in the new piece.
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Adam Wehner May 04, 2012 12:54 PM 
Status changed from (1) Pending to (2) Scheduled
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Lacey Davis Apr 25, 2012 02:20 PM 
The jams are getting worse, they are about every
five minutes now, and one of the jams made the
printer squeak pretty loud, and now it is
squeaking with every sheet of paper that it prints.
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Emily Kavanagh Apr 25, 2012 10:45 AM 
has been jammed 5 times since 9am
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Ryan Driver Apr 24, 2012 03:06 PM 
It is now jamming every 5-10 minutes.
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Emily Kavanagh Apr 20, 2012 11:22 AM 
There have been 6 paper jams since the lab has
opened today
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Andrew Gandara Apr 19, 2012 04:40 PM 
Task reassigned to Adam Wehner.
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Andrew Gandara Apr 19, 2012 04:40 PM 
Talked with Adam and he said the Xerox guy is going to fix the 
printer when he comes back with a new RAM stick for another 
printer
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Lacey Davis Apr 19, 2012 11:10 AM 
The printer in the APSC 101 Lab keeps getting
paper jams. There was 4 paper jams yesterday and
today we have had 2 paper jams in the last half
hour. It is a xerox printer Wou # 20090475[Edit Inv]. I
think the majority of the jams have occurred when
people were printing double sided.
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