Service Request Ticket - # 46985

Service Request Ticket - # 46985

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Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Apr 20, 2012 09:03 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090516 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727SFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715
	Wired NIC	00:26:B9:73:DA:E6

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 20, 2012 02:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 20, 2012 02:19 PM	So after some research, it seems that Google changed the way that some formats print, and it makes you save to a pdf first instead of printing from the browser. It isn't an error or issue, its just the way google is doing it now.	Add Attachment
Megan Thibeault	Jun 20, 2012 01:48 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jun 20, 2012 01:45 PM	**This is an outgoing email** Hi Kimber, We were just emailing you regarding a service request that we have for you. (#46985) Can't print without being forced to save Thanks for your patience and we will help with this as soon as possible. Thanks, Megan Eichler	Add Attachment Public
Nicole Crane	May 24, 2012 11:41 AM	**This is an email** Still doing it - and apparently to many others as well, so while I may have a unique problem... you're certainly welcome to guinea pig on my system...	Add Attachment
Joshua Johnson	May 23, 2012 04:30 PM	**This is an outgoing email** Hi Kimber, We were just following up with you regarding a service request that we have for you. (#46985) Description: Can't print without being forced to save We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Joshua Johnson	Add Attachment Public
Megan Thibeault	May 02, 2012 10:19 AM	Task reassigned to Laven Voth.	Add Attachment
Nicole Crane	Apr 20, 2012 09:03 AM	She cannot print anything that is an attatchment in an email or her calender without being prompted to saving it first.When she clicks the print button it promps her to save and if she doesn't then she can't print.	Add Attachment