Service Request Ticket

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Service Request Information

CONTACT	Name	Parker, Amy	Date	Apr 20, 2012 02:10 PM
	Department	Human Resources	Phone	88287
	Location		Email	parkera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	1N1F7R1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007, Adobe Acrobat PRO 10 Windows License from P0083922
	Wired NIC	D4:BE:D9:17:C8:51
	Wireless NIC	10:0B:A9:53:5C:88
	Bluetooth NIC	7C:E9:D3:FE:30:A3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	May 16, 2012 11:06 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	May 16, 2012 11:06 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Laven Voth	May 16, 2012 11:06 AM	Delivered, set up.	Add Attachment
Adam Wehner	May 11, 2012 11:39 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Adam Wehner	May 11, 2012 11:39 AM	Computer is back up and running and in Bill's office.	Add Attachment
Adam Wehner	Apr 30, 2012 02:05 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Apr 30, 2012 02:05 PM	I emailed her to let her know she should just contact Dell directly. I will leave the task open until she contacts me.	Add Attachment
Nicole Crane	Apr 26, 2012 01:12 PM	called and informed her that we are working on comming up with a solution.	Add Attachment
Nicole Crane	Apr 26, 2012 12:31 PM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	Apr 26, 2012 12:27 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Apr 26, 2012 12:27 PM	**This is an email** Can you provide a status update on this service request from April 20? She has yet to receive a response Dr. Parker is our new Associate Director and is working from her home in Texas until she can complete her move to Oregon in June. During this transition there is much work to be accomplished. Her reliance on a functioning laptop is critical, not only while working at home, but as she travels to meetings around the country. As an additional tech note: The laptop is able to bootup, but at no time, from powerup to shutdown, does anything appear on the screen.	Add Attachment
Katie Halvorson	Apr 24, 2012 02:15 PM	**This is an email** Dear Help Desk, I am more than willing to send my laptop back to WOU via a secure shipping option. I live in Lubbock, Texas and am working remotely for WOU until I relocate officially in June. I depend upon the WOU laptop as my primary work computer. This is my address: Dr. Amy T. Parker 3214 69th Street Lubbock, TX 79413 My home number is 806-368-6933 My cell number is 806-445-6836 I do have a Fed EX near my home but need a proper label or process for getting it securely shipped to you. Thanks for your help with this matter. Amy	Add Attachment
Katie Halvorson	Apr 20, 2012 02:11 PM	**This is an email** I also failed to mention that I tried working remotely with the Technology Coordinator on our grant. Together we tried: Fn8 - cycle through presentation modes Fn up arrow - to increase brightness Power-up without battery procedure	Add Attachment
Katie Halvorson	Apr 20, 2012 02:10 PM	**This is an email** Hello, My name is Amy Parker and I work remotely for TRI-WOU. My Dell laptop- 20110556* is having a problem with the screen display. Although the computer is booting up, the screen is black. I am heavily dependent upon this computer for work. I would prefer to get it repaired locally. Currently I live in Lubbock, Texas and am relocating to Monmouth in June. Please advise. Thank you. Amy T. Parker, Ed.D. Associate Director of NCDB TRI-WOU	Add Attachment