Service Request Ticket - # 46996

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2012 03:20 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Stella V. 9 from P0080068.

Wired NIC 00:0C:F1:E9:F6:DA


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Jun 25, 2012 10:02 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 25, 2012 10:01 AM
Task reassigned to Megan Eichler.
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Megan Thibeault Jun 25, 2012 10:01 AM
Asked Blake about this and he said that this is no
longer a problem because the techs have moved labs
and these computers are no longer in them. I'm
going to close this ticket. 
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Bill Kernan Jun 22, 2012 01:08 PM
As per McEvilly, these computers are gone and 
replaced with 2007 computers.
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Megan Thibeault Jun 21, 2012 12:04 PM
****This is an outgoing email****
Hi Piper,

We were just following up with you regarding a
service request that we have for you.  (#46996)

Description: Error message on computer. Not
allowing log in 

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.
If this is still an issue please let us know your
availability. 

Thanks,
Megan Eichler
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Joshua Johnson May 23, 2012 04:35 PM
****This is an email****
Nope, as far as I know that has never been dealt with.

There are classes in that room (NS 204) all day on
Thursday, but it is
free all day on Friday.

thanks,
Piper M-W
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Joshua Johnson May 23, 2012 04:15 PM
****This is an outgoing email****
Hi Piper,

We were just following up with you regarding a
service request that we have for you.  (#46996)

Description: Error message on computer. Not
allowing log in 

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Joshua Johnson
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Katie Halvorson Apr 24, 2012 04:35 PM
****This is an email****
Hi,
The problem is now on 2 of the 6 lab computers in
N.S. 204. (WOU # 20030781[Edit Inv] and WOU # 20030784).

They sometimes will & sometimes won't allow
log-in, and when they do allow log-in, they say
they are short on memory, and take a VERY LONG
TIME to load anything.

Any help would be appreciated. The room is open
all day Wednesday; there are classes in there on
Thursday and we would like to have all of the
computers functioning then.

Thanks!
Piper Mueller-Warrant
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Emily Kavanagh Apr 24, 2012 08:51 AM
****This is an email****
Any chance someone can get over here today to work
on this? We have multiple lab sections that all
need to use a computer program this week-- having
this station up & running for any of the classes
will help. (rm NS 204, computer # 20030781)

thanks,
Piper M-W
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Nicole Crane Apr 20, 2012 03:20 PM
****This is an email****
Hi Adam,

Are you on call this afternoon for help in the 
Nat Sci building? I *REALLY* need admin help in 
NS 204-- we have a computer that won't let me log 
in; and we need it to be functional for students 
to log in to for lab classes starting on Tuesday 
4/24.

My phone # is 8-8859, the computer's WOU # is 
20030781[Edit Inv]. 

The error messages that come up when I try to log 
in to Mash:
"User Environment" "Windows cannot create a 
temporary profile directory. This may be caused 
by insufficient security rights. (etc)," then 
that window closes and another one opens that 
says ""Windows cannot log you on because your 
profile cannot be loaded." (etc.... admin needed).

Please let me know if you can get it fixed before 
Tuesday. The room is open for the rest of the 
afternoon today Fri 4/20 and all day on Monday 
4/23.
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