Service Request Ticket - # 47011

Service Request Information

CONTACT Name Burnham, Debby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2012 03:17 PM
Department Bookstore Phone 88641
Location Email burnhamd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091101[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BV2SL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0E:3C

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Nicole Crane Apr 26, 2012 09:05 AM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Apr 26, 2012 09:05 AM 
She said that it fixed itself so we can close the 
task
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Nicole Crane Apr 26, 2012 09:01 AM 
She doesn't want to do the ungrade to Win 7.
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Andrew Gandara Apr 25, 2012 03:50 PM 
Left VM. Also, her computer is elegible for Win 7
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Andrew Gandara Apr 25, 2012 11:20 AM 
Task reassigned to Andrew Gandara.
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Emily Kavanagh Apr 23, 2012 03:17 PM 
Debbie cannot send emails. She has been "Sending
of message failed the message could not be sent
because SMPT server could not be connected to"
Computer 20091101[Edit Inv] She is using the gmail. 88641
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