Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 23, 2012 03:30 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071259 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	sw88171w6ze3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066424 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:54:B3:87
	Wireless NIC	00:1F:5B:C4:55:01
	Bluetooth NIC	00:1E:C2:98:BB:C4

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	May 01, 2012 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	May 01, 2012 10:21 AM		Add Attachment
Emily Kavanagh	Apr 30, 2012 02:57 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emily Kavanagh	Apr 30, 2012 02:56 PM	ticket 47017 is tied to this	Add Attachment
Emily Kavanagh	Apr 30, 2012 02:52 PM	Calling back to see when this will happen.	Add Attachment
Maylimi Pakalapati	Apr 24, 2012 10:39 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Emily Kavanagh	Apr 23, 2012 03:30 PM	Emmanuel Macias needs the MAC 20071259 to be able to print on Printer Red Solo Cup He said that there needs to be an admit password to set this up. He doesn't care if he is around or not when the techs can set this up	Add Attachment