Service Request Ticket - # 47017

Service Request Information

CONTACT Name Neish, Brandon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2012 07:57 AM
Department VP Finance & Administration Phone 89302
Location Email neishb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050791[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 8PW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0055522(switched cpus due to BK/GFA SWAP)

Wired NIC 00:12:3F:95:42:D8

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara May 23, 2012 04:43 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara May 23, 2012 04:43 PM 
Got port activated. Made ucsadmin and him admins
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Andrew Gandara May 23, 2012 11:28 AM 
He said he'll call telecom and get the network port hooked up
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Andrew Gandara May 02, 2012 04:40 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Andrew Gandara May 02, 2012 04:40 PM 
Tried to add him as an admin but it didn't have network access. He 
said he would call telecom tomorrow and get it connected again 
and let us know
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Andrew Gandara May 02, 2012 04:21 PM 
Adam said he could make it so Brandon is the only one that can 
print to it.
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Andrew Gandara May 02, 2012 04:05 PM 
Can't give them a local profile.
Need specific reason to change printer name.
Called and told him all this in VM.
I can give him admin access if he calls back
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Andrew Gandara May 02, 2012 03:55 PM 
Icon printer. Renting from them not UCS. Will check again with 
Michael to see if we can set up the local account
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Andrew Gandara May 02, 2012 03:32 PM 
Called. He wants to local account for printing to a printer there in 
the lounge.  Left VM the second time I called for WOU# on printer 
and asked how it was connected.
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Megan Thibeault May 02, 2012 12:07 PM 
Task reassigned to Andrew Gandara.
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Emily Kavanagh Apr 30, 2012 02:55 PM 
calling in checking on this. This is also tied to
ticket 47012
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Emily Kavanagh Apr 24, 2012 07:57 AM 
****This is an email****
Hi,

I need two things done in ASWOU.

1) There is a computer that has been placed in the
WUC room 121. I need a local user added to it so
that organizations can use it and I need for my
account (neishb) to be added as an administrator
for the machine

2) I need a printer renamed. Currently the printer
name is AS-Stellar and I would like it to be
called AS-Chandler if possible. The printer was
recently moved into the WUC room 121A (my office)
instead of being accessible by all of the office
staff.

Thanks!


Brandon Neish
Office Coordinator - Associated Students
Secretary - Incidental Fee Committee
Western Oregon University
 
WUC 121A  |  503.838.8303 (w)
503.838.8554 (f)  |  neishb@wou.edu
http://www.wou.edu/aswou
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