Service Request Ticket

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Service Request Information

CONTACT	Name	Pagel, Lori	Date	Apr 24, 2012 04:11 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090251 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	j18h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DB:31
	Wireless NIC	00:24:2C:5B:54:DB
	Bluetooth NIC	00:25:56:D3:B4:DE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	May 21, 2012 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 21, 2012 08:54 AM	Explained. Done	Add Attachment
Nicole Crane	May 18, 2012 09:43 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	May 18, 2012 09:43 AM	**This is an email** Hello Helpdesk, Although we can now log into this netbook, it is logging into the Classroom Network and not the WOU Secure Network. When we attempt to re-route it to the WOU secure network it does not allow us to do that and asks for a network key. Thanks for any help.	Add Attachment
Andrew Gandara	May 17, 2012 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 17, 2012 04:50 PM	Disk was too full. Uninstalled some unneeded software and deleted all profiles. Also ran ccleaner	Add Attachment
Joshua Johnson	May 09, 2012 10:21 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joshua Johnson	May 09, 2012 10:21 AM	**This is an email** This netbook is still a problem. It still states 'profile cannot be loaded'. We have tried restarting and we tried using a yellow network data jack cable that we unhooked from a staff computer and we still can't get it to work. Lori	Add Attachment
Andrew Gandara	May 07, 2012 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 07, 2012 08:54 AM	Fixed it Thursday	Add Attachment
Emily Kavanagh	May 07, 2012 08:35 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Emily Kavanagh	May 07, 2012 08:35 AM	Priority changed from (4) Moderate Priority to (3) Priority.	Add Attachment
Emily Kavanagh	May 07, 2012 08:35 AM	She doesn't need to be at the desk for them to take the Netbook. This is a Netbook they check out to students and it is just behind the front desk. So just go to the Library tell them you are there to take the Netbook that won't connect to the network and they will hand it over.	Add Attachment
Megan Thibeault	May 04, 2012 10:22 AM	left vm for availability	Add Attachment
Andrew Gandara	May 02, 2012 03:43 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Andrew Gandara	May 02, 2012 03:43 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Andrew Gandara	May 02, 2012 03:34 PM	Left VM for hours again	Add Attachment
Megan Thibeault	May 02, 2012 02:10 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Apr 30, 2012 02:43 PM	Left VM for hours of availability	Add Attachment
Katie Halvorson	Apr 24, 2012 04:11 PM	When she hooks it up to the Ethernet it doesn't work or when she tries wireless it doesn't work as well. This is the same computer that has had the same problems before. WOU# 20090251	Add Attachment