Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Apr 25, 2012 10:41 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090156 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFJZVH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:4F:34

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	May 02, 2012 03:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 02, 2012 03:56 PM	Lacy checked and both seem to be connecting and printing just fine	Add Attachment
Andrew Gandara	May 02, 2012 03:46 PM	Lacy is going to restart the computers and see if they are still having the issue	Add Attachment
Megan Thibeault	May 02, 2012 12:08 PM	Task reassigned to Andrew Gandara.	Add Attachment
Emily Kavanagh	Apr 25, 2012 10:41 AM	2 computers 20090156 & 20090151 won't print at all. Students try to print and nothing at all happens I'm not even sure if they are being charged print credits. When I go to add the printer I'm given a Spooling error and cannot add the printer	Add Attachment