Service Request Ticket - # 47046

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2012 02:59 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100663[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro with Apple Protection Plan
Serial No. C17FD7NLDH2G Location ?

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office for MAC 2011 from P0079025

Wired NIC C8:2A:14:1A:1B:58


Wireless NIC E0:F8:47:2D:C6:B6


Bluetooth NIC E0:F8:47:2D:C6:B7


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public

Entered by Date Memo
Blake von Brockdorff Jun 19, 2012 10:38 AM
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jun 19, 2012 10:38 AM
Cleaned out temp internet files and cookies.
Seemed to resolve speed issue. Explained how to
connect to her H drive via a Mac. Satisfied.
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Katie Halvorson Jun 15, 2012 10:31 AM
Tuesday all day she is available.
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Blake von Brockdorff Jun 15, 2012 10:12 AM
left vm requesting available times
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Megan Thibeault Jun 15, 2012 09:51 AM
Task reassigned to Blake von Brockdorff.
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Laven Voth Jun 12, 2012 11:15 AM
Task reassigned to UCS Tech.
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Joshua Johnson May 30, 2012 04:45 PM
****This is an email****
Thanks, Josh! Two quick questions: 1) sometimes my
internet applications run very slowly. Is there
anything I can "clean up" to increase efficiency? and
2) I use the finder and "recent items" to scroll
down to my "plece" H drive. What other means do I
have to access this drive, especially if I am
working from another Mac on campus?

Thanks,
Emily
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Laven Voth May 24, 2012 10:33 AM
Left VM
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Joshua Johnson May 23, 2012 04:40 PM
****This is an outgoing email****
Hi Emily,

We were just following up with you regarding a
service request that we have for you.  (#47046)

Description: mac and running the internet

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Joshua Johnson
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Public
Megan Thibeault May 02, 2012 12:15 PM
Task reassigned to Laven Voth.
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Joshua Johnson Apr 25, 2012 02:59 PM
Emily thinks that she has a a problem with her
start-up disk. She thinks that Firefox is causing
a problem with the start up because it is running
in the background. She is also saying that her
batteries  is getting hot. 

88819
plece@wou.edu
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