Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Apr 26, 2012 09:45 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081166 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3C5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, Adobe Acrobat Pro 10 WIN from P0082550, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1B:64:F4

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	jjohnson09@wou.edu	88925

Entered by	Date	Memo
Joshua Johnson			Email Public
Entered by	Date	Memo
Nicole Crane	Apr 26, 2012 03:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	Apr 26, 2012 03:16 PM	done	Add Attachment
Nicole Crane	Apr 26, 2012 02:57 PM	Task reassigned to Joshua Johnson.	Add Attachment
Nicole Crane	Apr 26, 2012 02:54 PM	Task reassigned to Laven Voth.	Add Attachment
Nicole Crane	Apr 26, 2012 02:54 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Maylimi Pakalapati	Apr 26, 2012 11:15 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Nicole Crane	Apr 26, 2012 09:46 AM	She is available today until 3pm	Add Attachment
Nicole Crane	Apr 26, 2012 09:45 AM	Firefox needs to be updated on her computer	Add Attachment