Service Request Ticket

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Apr 26, 2012 10:29 AM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20110695 (opens in a new window)	Bldg/Room	NS 214
	Service Tag		Description	Epson WorkForce GT-1500 Doc Scanner # B11B190011
	Serial No.	KSJW067948	Location	Jeffrey Myers

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 21, 2012 11:25 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Laven Voth	Jun 21, 2012 11:25 AM	Delivered and set up in NS214. All software is installed, everything is working.	Add Attachment
Laven Voth	Jun 21, 2012 09:53 AM	First delivery attempt- the number for Niki's office doesn't have a voice mail; once it goes to cover it rings continuously. Brought the stuff down there on the hopes that the division chair was in the office, but no luck. Will keep trying and calling back. Also, the invoice needs to be delivered with the stuff, we couldn't have had her sign the invoices without setup.	Add Attachment
Megan Thibeault	Jun 21, 2012 07:50 AM	**This is an email** Hi Megan - Yo may do it any time you would like. I probably won't be here, but Niki or the division chair can let you in. Everything needs to be set up way down the counter as close to the microscope as possible. Wires can be routed on the ledge below the windows. Just to be sure: You sent Niki the invoices for everything? Many thanks. Jeff	Add Attachment
Megan Thibeault	Jun 20, 2012 12:58 PM	**This is an outgoing email** Hi Jeffrey, We were just following up with you regarding a service request that we have for you. (#47051) Description: NEW EQUIP SETUP:Epson Doc scanner & Xerox Phaser P3250D and Plustek film scanner Jeff Myers, NS 214 order#5354 All we need is your availability and then we can get a tech your way to get this all set up. Thanks, Megan Eichler	Add Attachment Public
Laven Voth	Jun 14, 2012 11:50 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	May 25, 2012 09:53 AM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	May 25, 2012 09:53 AM	Andrew is going to be gone so I'm going to assign this to Laven.	Add Attachment
Nicole Crane	May 25, 2012 07:57 AM	**This is an email** Thank you for your voicemail. As mentioned before, please communicate by email so that I have a record. You may bring by the scanner, printer, and slide scanner and put them in the NS conference room (NS 104) any time you wish. Please make sure that Niki has a completed invoice for everything. It would not be a good idea to try to install the stuff until the quarter is over, but we'll be in touch about scheduling installation after June 15.	Add Attachment
Andrew Gandara	May 24, 2012 01:51 PM	VM	Add Attachment
Andrew Gandara	May 23, 2012 02:57 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	May 23, 2012 02:57 PM	VM for hours	Add Attachment
Tricia Flaherty	May 23, 2012 12:58 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 23, 2012 12:58 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Whitney Allies	May 22, 2012 01:59 PM	Plustek OpticFilm SE Scanner has arrived and has been filled. W# 20110737	Add Attachment
Tricia Flaherty	May 10, 2012 12:52 PM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Tricia Flaherty	May 10, 2012 12:52 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	May 10, 2012 12:52 PM	Jeff Myer contacted me through email and has asked that we hold delivery till one more item(slide Scanner) can be ordered and received. I will put this in my queue untiil the slide scanner arrives and is ready to go	Add Attachment
Megan Thibeault	May 07, 2012 08:33 AM	**This is an outgoing email** Hi Jeffrey, We were just emailing you regarding a service request that we have for you. (#47051) NEW EQUIP SETUP: Epson Doc scanner and Xerox Phaser P3250D to go to Jeff Myers in NS 214 (order# 5354) All we need is your availability and then we can get a tech your way to get this all set up. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	May 04, 2012 08:31 AM	left vm	Add Attachment
Megan Thibeault	Apr 30, 2012 10:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 30, 2012 09:36 AM	left vm	Add Attachment
Laven Voth	Apr 27, 2012 11:26 AM	Task reassigned to Laven Voth.	Add Attachment
Tricia Flaherty	Apr 26, 2012 01:47 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 26, 2012 12:57 PM	also getting Xerox Phaser P3250/D laser printer WOU# 20110694 and 16 ft USB cable for either the scanner or printer, and Adobe Acrobat Pro 10 WIN installed on W#20090307 installer at: T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN	Add Attachment
Tricia Flaherty	Apr 26, 2012 12:36 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Apr 26, 2012 12:36 PM	holding until all his equipment arrives	Add Attachment
Whitney Allies	Apr 26, 2012 10:29 AM	This scanner will go with WOU# 20090307. The scanner is currently located on the Overflow GFA shelf out in the hallway.	Add Attachment