Service Request Ticket - # 47056

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2012 09:20 AM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090487[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. QP94203L0TG Location

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655

Wired NIC 00:26:B0:E2:D2:D6


Wireless NIC 00:26:08:F0:AF:4E


Bluetooth NIC 00:26:4A:9F:9F:DC

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public
Entered by Date Memo
Joshua Johnson May 24, 2012 11:51 AM 
Task reassigned to Joshua Johnson.
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Joshua Johnson May 24, 2012 11:51 AM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson May 24, 2012 11:51 AM 
Hi Joshua,
For the last three working days I have been able
to get to banner on the RDC so I think we're good
for now.
Thanks, Konnie
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Joshua Johnson May 23, 2012 04:12 PM 
****This is an outgoing email****
Hi Konnie,

We were just following up with you regarding a
service request that we have for you.  (#47056)

Description: Cant get on banner using remote desktop

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Joshua Johnson
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Public
Joshua Johnson May 23, 2012 04:12 PM 
Task reassigned to Laven Voth.
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Megan Thibeault May 02, 2012 02:11 PM 
Task reassigned to Luke Armstrong.
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Nicole Crane Apr 27, 2012 09:20 AM 
****This is an email****
Hi Help Desk,
I am having problems getting into banner from 
remote desktop using internet explorer (gives me 
a blank tab and either says done or error on 
page).
Mac machine 2009 0487 - Konnie Sayers - ED220
Thank you, Konnie
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