Service Request Ticket - # 47057

Service Request Information

CONTACT Name Courtney, Arlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2012 09:21 AM
Department Natural Science/ Chemistry Phone 88207
Location Email courtna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090571[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 728WFK1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 728WFK1 Location Under stand up desk, going to PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Ed 10.3 and Cyberlink Power DVD 8.3 bundled w/ PC, MS Office Pro Plus 2007 P0072871, transferred from W#20030366 SonicFire Pro 3.1 includes Full spectrum Contemp Insights audio palette, Adobe Photoshop Elements v4/Premiere Elements v2 P0056366, ID of Organic Compoundsv1.8(Trinity Software) from P0056708, Adobe CS3 Master Collection P0066182, Adobe Photoshop/Premiere Elements 9 WIN P0080800, Camtasia Studio 7.1 WIN VISA2011002935

Wired NIC 00:26:B9:74:68:70

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara May 02, 2012 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara May 02, 2012 09:38 AM 
Installed on both machines
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Andrew Gandara May 01, 2012 04:47 PM 
****This is an email****
Hello Arlene,

I just received notice that you were available tomorrow morning 
between 9 am and 11 am, and just wanted to let you know I start 
my shift at 9 am so I will be able to come by and install the 
software for you.

Let me know if that time doesn't work out or if you ave any 
questions.


Thanks,
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Katie Halvorson May 01, 2012 04:35 PM 
Tomorrow from 9-11 and then meetings in the afternoon.
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Andrew Gandara May 01, 2012 03:12 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Andrew Gandara May 01, 2012 03:12 PM 
Left VM
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Andrew Gandara May 01, 2012 02:20 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Katie Halvorson May 01, 2012 01:37 PM 
She is available anytime between 1 and 4 this
afternoon.
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Laven Voth May 01, 2012 11:47 AM 
Task reassigned to Andrew Gandara.
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Laven Voth May 01, 2012 11:47 AM 
Left VM, check back this afternoon
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Emily Kavanagh May 01, 2012 08:32 AM 
Most of today is fine
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Megan Thibeault Apr 30, 2012 10:01 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Apr 30, 2012 10:01 AM 
left vm
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Laven Voth Apr 27, 2012 11:26 AM 
Task reassigned to Laven Voth.
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Tricia Flaherty Apr 27, 2012 09:21 AM 
This software is on T:\camtasia\Studiov7.1WIN
Install on both desktop W#20090571[Edit Inv] and laptop
W#20091089(80/20 share)
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