Service Request Ticket

Service Request Information

CONTACT	Name	Tarter, Diane	Date	Apr 27, 2012 09:44 AM
	Department	Creative Arts/Art	Phone	88387
	Location		Email	tarterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100667 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7NJDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Upgrade to OS X Lion(10.7) from P0081770 April2012[orig:Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand], MS Office for MAC 2011 from P0079025, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114 transferred from 20070895 MAY2011
	Wired NIC	C8:2A:14:1A:1A:77
	Wireless NIC	E0:F8:47:2D:BD:44
	Bluetooth NIC	E0:F8:47:2D:BD:45

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	May 01, 2012 04:03 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Samantha Brubaker	May 01, 2012 04:03 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Emily Kavanagh	Apr 30, 2012 02:19 PM	She called and said that Richard had set up Lion two weeks ago for her	Add Attachment
Megan Thibeault	Apr 30, 2012 10:03 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 30, 2012 10:02 AM	left vm.	Add Attachment
Laven Voth	Apr 27, 2012 10:52 AM	WHY THEY NO PICK UP PHONE. left vm	Add Attachment
Laven Voth	Apr 27, 2012 10:06 AM	Task reassigned to Laven Voth.	Add Attachment
Tricia Flaherty	Apr 27, 2012 09:44 AM	Installer can be found at T:\5. Mac Software\Mac OS\OS 10.7 you can burn disk of DMG file if needed or put on USB Drive	Add Attachment