Service Request Ticket

Service Request Information

CONTACT	Name	Bolen, Kathy	Date	Apr 30, 2012 08:19 AM
	Department	Human Resources	Phone	88552
	Location		Email	bolenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070431 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	JWRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003MS OneNote2007 from P0074895,
	Wired NIC	00:1A:A0:68:C4:51

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Apr 30, 2012 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 30, 2012 09:56 AM	reinstalled the google sync tool and made a new outlook profile for her. Seemed to sync just fine. Made the google apps her default	Add Attachment
Nicole Crane	Apr 30, 2012 09:32 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Apr 30, 2012 09:32 AM	All day availability except between 12-2pm.	Add Attachment
Nicole Crane	Apr 30, 2012 09:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Apr 30, 2012 09:32 AM	All day availability except between 12-2pm.	Add Attachment
Andrew Gandara	Apr 30, 2012 09:24 AM	Left VM	Add Attachment
Nicole Crane	Apr 30, 2012 08:19 AM	Her Microshoft outlook is saying "off line". It will not send or recieve mail now.	Add Attachment