Service Request Ticket - # 47074

Service Request Information

CONTACT Name Leslie, Gail Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2012 11:17 AM
Department The Research Institute Phone 88756
Location Email leslieg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080370[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D830, 2.40GHz 3M L2 800Mhz Dual Core
Serial No. 2GWCDH1 Location

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Windows Vista Bus downgraded to WIN XP PRo SP2, CyberLink Power DVD 8.0, Roxio Creator DE v9 Microsoft Office Pro Plus 2007 from P0067648, Adobe Photoshop Elements v6 WIN from P0067648

Wired NIC 00:21:70:70:0F:90


Wireless NIC 00:21:5C:6E:25:61


Bluetooth NIC 00:21:86:4B:23:51

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public
Entered by Date Memo
Megan Thibeault May 04, 2012 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 04, 2012 09:46 AM 
delivered the laptop to Gail.
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Joshua Johnson May 02, 2012 03:45 PM 
needs delivered to nancy ganson
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Joshua Johnson May 02, 2012 03:03 PM 
Contact changed from Kimber Townsend to Gail Ann Leslie.
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Andrew Gandara May 02, 2012 02:42 PM 
Contact changed from Sarah Beaird to Kimber Townsend.
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Joshua Johnson May 02, 2012 02:38 PM 
Task reassigned to Joshua Johnson.
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Andrew Gandara May 02, 2012 02:24 PM 
Finished. Called Sarah and she knew nothing about it
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Andrew Gandara May 02, 2012 09:57 AM 
Running updates
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Andrew Gandara Apr 30, 2012 04:58 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Apr 30, 2012 04:58 PM 
Started imaging
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Joshua Johnson Apr 30, 2012 11:17 AM 
Sarah would like to have her computer re-imaged so
that it can go to a new person. The computer is
located at the SRD.

Computer- 20080370[Edit Inv]
sarahb@wou.edu
88623
ED 164
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