Service Request Ticket - # 47085

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2012 08:08 AM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050247[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXG04683 Location PDR

Model #TB37211/a Hostname
Notes fuser replaced 4-2009 from P0070151, Maint Kit from P0074233 3-2010, Manit Kit from P0084084 2-2012 SR46147 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:13:21:26:96:EC

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff May 24, 2012 11:03 AM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff May 24, 2012 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff May 24, 2012 11:03 AM 
Printer was having issues jamming. Ran a cleaning
page through. Printed 10 pages no problem, then a
student did a 90 page print and no issues. Resolved.
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Joshua Johnson May 23, 2012 04:23 PM 
****This is an outgoing email****
Hi Piper,

We were just following up with you regarding a
service request that we have for you.  (#47085)

Description: new work request in N.S

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Joshua Johnson
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Public
Andrew Gandara May 03, 2012 02:59 PM 
Printer is up in NS 216
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Andrew Gandara May 03, 2012 02:59 PM 
Task reassigned to Adam Wehner.
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Andrew Gandara May 03, 2012 02:59 PM 
Tore the thing apart. Could not find any paper.  Unplugged it a few 
times with no prevail.  Going to Adam.  Sorry boss
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Andrew Gandara May 03, 2012 02:23 PM 
Piper checked and it is still jammed.  Will run up in a bit to go check 
it out
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Megan Thibeault May 02, 2012 02:02 PM 
Task reassigned to Andrew Gandara.
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Emily Kavanagh May 01, 2012 08:08 AM 
****This is an email****
Hi!

The printer is jammed; in the student computer lab
on the 2nd floor of the Nat Sci Bldg. It has been
having problems for the last week or so. The
current error message on the screen is "Jam inside
rear door."

It's an HP Laserjet 4250dtn, and the WOU # is
20050247[Edit Inv].

The sooner it can be taken care of; the better.
(Currently students are printing to a printer in a
labroom that's about to get locked down for a lab
practical exam, so they won't have access to that
printer until Friday).

Thanks!
Piper M-W
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