Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	May 01, 2012 08:17 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090478 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV037557	Location	PDR
	Model	8860/DN	Hostname	lab-itc001/lab-itc001color- itc001.wou.edu
	Notes	140.211.114.84	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:AD:78:1D

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 29, 2012 10:19 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	May 29, 2012 10:19 AM	Printer is back from the shop and up and running.	Add Attachment
Adam Wehner	May 04, 2012 11:35 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	May 04, 2012 11:35 AM	I called this in to Cascade today. John should be out this afternoon.	Add Attachment
Emily Kavanagh	May 03, 2012 10:22 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Emily Kavanagh	May 03, 2012 10:22 AM	REALLY needs someone to look into this because it's heading into the weekend and they need their printer	Add Attachment
Megan Thibeault	May 02, 2012 10:03 AM	Task reassigned to Adam Wehner.	Add Attachment
Megan Thibeault	May 02, 2012 10:03 AM	I talked to the techs and they said that Adam would need to look into this.	Add Attachment
Emily Kavanagh	May 01, 2012 08:17 AM	One of their MAIN Printers is making Nasty sounds and won't get past the start-up screen. It keeps trying to warm up then can't then shuts its self off.	Add Attachment