Service Request Ticket

Service Request Information

CONTACT	Name	Cooley, Eric	Date	May 01, 2012 09:02 AM
	Department	Behavioral Sciences Division	Phone	88331
	Location		Email	cooleye@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090539 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71VSFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7E:FC

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	May 22, 2012 09:45 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	May 22, 2012 09:45 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	May 22, 2012 09:45 AM	PC had been on for 118 days, NIC resolved to 169 address. Did a reboot, all is fine.	Add Attachment
Emily Kavanagh	May 22, 2012 08:43 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Andrew Gandara	May 21, 2012 10:14 AM	Left VM	Add Attachment
Emily Kavanagh	May 15, 2012 08:59 AM	She has called back about this task. And says that the mornings are the best for her.	Add Attachment
Megan Thibeault	May 04, 2012 10:17 AM	Task reassigned to Andrew Gandara.	Add Attachment
Katie Halvorson	May 04, 2012 10:07 AM	Linda can let you into his office at any time. So his availability is anytime.	Add Attachment
Megan Thibeault	May 04, 2012 09:26 AM	left vm for availability	Add Attachment
Emily Kavanagh	May 01, 2012 09:02 AM	Eric has been gone since January and is now back and cannot get onto the internet using IE or Firefox says it cannot connect to the server. He's wondering if something has been shut or what. He said that he should be around most of the day so call him.	Add Attachment