Service Request Ticket - # 47089

Service Request Ticket - # 47089

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Service Request Information

CONTACT	Name	Dutton, Bryan	Date	May 01, 2012 09:27 AM
	Department	Natural Science/ Biology	Phone	88452
	Location		Email	duttonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090760 (opens in a new window)	Bldg/Room	NS 021B
	Service Tag	JLLZTL1	Description	Dell OptiPlex 960 minitower, 3.0GHz,6M,1333MHz FSB
	Serial No.	JLLZTL1	Location	Bryan Dutton Forensic Grant
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	Microsoft Office PRO Plus 2007 Win from P0073528,Adobe PhotoShop Extended CS4 Win from P0073528, Numerical Taxonomy System(NS has Media) from VISA2009001203, Adobe Dreamweaver CS4 WIN from P0074209--TRANSFER to W#20130741 JAN2015, EndNote X5 for WIN from P0081632
	Wired NIC	00:26:B9:80:48:10

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jan 21, 2014 02:18 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jan 21, 2014 02:18 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lexie Widmer	Jan 21, 2014 02:18 PM	As of today, he has not experienced any more problems.	Add Attachment
Bill Kernan	Jun 26, 2012 01:46 PM	**This is an email** Bryan: In the past, when you did not receive and expected e-mail, did you search your trash and spam folders? Also, do you have many filter rules built? Thank you for helping us resolve this issue. Bill	Add Attachment
Megan Thibeault	Jun 21, 2012 02:08 PM	**This is an email** Hi Megan, I am not aware of further issues, but it isn't until someone asks why I haven't responded to a message that I'm aware of the problem. Thanks for checking-in and keeping this ticket open. Bryan	Add Attachment
Megan Thibeault	Jun 21, 2012 12:07 PM	**This is an outgoing email** Hi Bryan, We were just following up with you regarding a service request that we have for you. (#47089) Description: Is not getting some of his emails I know we were keeping this ticket open but just checking in to see if you are having any trouble with your email and if you want to continue to keep this ticket open. Thanks, Megan Eichler	Add Attachment Public
Andrew Gandara	May 24, 2012 01:57 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	May 23, 2012 02:26 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Andrew Gandara	May 23, 2012 02:26 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Andrew Gandara	May 23, 2012 02:26 PM	He is going to call back the next time this happens so we can better see what is happening	Add Attachment
Andrew Gandara	May 21, 2012 03:07 PM	VM for hours	Add Attachment
Megan Thibeault	May 04, 2012 10:14 AM	Task reassigned to Andrew Gandara.	Add Attachment
Emily Kavanagh	May 01, 2012 09:28 AM	Browser: Internet Explorer	Add Attachment Public
Emily Kavanagh	May 01, 2012 09:27 AM	Bryan Is not getting some of his emails. These are emails from other staff members he is not getting. This just came to his attention. Call and leave a voice mail to when they can set up a time with him.	Add Attachment