Service Request Ticket - # 47090

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2012 09:47 AM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080488[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. B7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Digital Storefront for Printing Services

Wired NIC 00:21:70:6F:CE:A6

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Joshua Johnson May 02, 2012 10:33 AM 
Task reassigned to Self Resolved.
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Joshua Johnson May 02, 2012 10:33 AM 
Status changed from (1) Pending to (5) Completed
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Emily Kavanagh May 01, 2012 09:47 AM 
Cheri got a message on thunder bird saying she
needed to change her password and she did now she
cannot log in to the program at all. The error
says "Long in to server SMTP.google.mail.com
failed" She's using IE.
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