Service Request Ticket - # 47094

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2012 12:27 PM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090909[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0161RL5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0074772, transfer Filemaker Pro 9 license from P0066371 license key in COE PDF

Wired NIC 34:15:9E:2A:D6:82


Wireless NIC D8:30:62:4B:F0:98


Bluetooth NIC 7C:6D:62:94:FB:8B


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public

Entered by Date Memo
Megan Thibeault May 31, 2012 02:43 PM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Megan Thibeault May 31, 2012 02:43 PM
****This is an outgoing email****
Hi Karie,

We were just emailing you regarding a service
request that we have for you. (#47094)

computer won't open PDF

Josh came out and updated both your Firefox and
Adobe and said that everything looked like it was
working. 

Thanks,
Megan Eichler
Add Attachment
Public
Megan Thibeault May 31, 2012 02:42 PM
Josh went and updated Firefox and Adobe and he
said its working fine so I'm going to close this
ticket. 
Add Attachment
Nicole Crane May 31, 2012 11:32 AM
She is back now and you can come. 

Please come at 2:00pm. She will leave the door 
open for you and you can go ahead in. 
Add Attachment
Blake von Brockdorff May 31, 2012 08:29 AM
vm said she was not in the office until the end of
June. Left ticket# info and request for available
schedule at the ED Main Desk.
Add Attachment
Megan Thibeault May 30, 2012 02:10 PM
Status changed from (7) Waiting for Contact to (2) Scheduled
Add Attachment
Megan Thibeault May 30, 2012 02:06 PM
Blake if you could please get in contact with
Karie tomorrow 5/31. Thanks!!
Add Attachment
Megan Thibeault May 30, 2012 02:06 PM
Task reassigned to Blake von Brockdorff.
Add Attachment
Megan Thibeault May 30, 2012 02:06 PM
****This is an email****
Unfortunately we are short staffed so I won't be
able to get anyone over today but I will have
Blake meet with you tomorrow.

Thanks,
Megan
Add Attachment
Megan Thibeault May 30, 2012 02:05 PM
I'm available today after 4:00 and tomorrow most
of the day...
K.
Add Attachment
Megan Thibeault May 30, 2012 01:49 PM
****This is an email****
Karie,

Could you please let me know some availability for
you so I can get a tech scheduled to come help you.

Thanks,
Megan 
Add Attachment
Megan Thibeault May 30, 2012 01:16 PM
****This is an email****
Hi Megan,
I just left a message but yes, I'm still having
the issue...
Karie
Add Attachment
Megan Thibeault May 30, 2012 10:56 AM
Task reassigned to UCS Tech.
Add Attachment
Megan Thibeault May 30, 2012 10:56 AM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Megan Thibeault May 30, 2012 10:56 AM
****This is an outgoing email****
Hi Karie,

We were just following up with you regarding a
service request that we have for you.  (#47094)

Description: computer won't open PDF

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
Add Attachment
Public
Andrew Gandara May 23, 2012 02:22 PM
****This is an outgoing email****
Hi Karie,

I need some additional information regarding service request 
#47094

Description: computer won't open PDF

I was wondering if you were still having problems opening up PDF 
files on your computer correctly?
If so, could you call our help desk at 503-838-8925 and let then 
know what the best way and time to contact is.  That would be 
much appreciated.


Thanks,
- Andrew Gandara
Add Attachment
Public
Andrew Gandara May 21, 2012 03:27 PM
Vm for hours.
Should be the default action when opening a pdf. In firefox its in 
preferences>applications> .pdf
Add Attachment
Megan Thibeault May 04, 2012 10:12 AM
Task reassigned to Andrew Gandara.
Add Attachment
Katie Halvorson May 01, 2012 12:27 PM
When she is on the web or gets an attachment to
open a PDF it never opens up.  It opens the new
tab but she can't see anything it was supposed to
load.  She has been having the problem for about
two weeks.  No error message showing.

WOU#20090909[Edit Inv]
Add Attachment