Service Request Ticket - # 47108

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2012 03:14 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100133[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 277TMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:09:2E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth May 10, 2012 10:00 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth May 10, 2012 10:00 AM 
Rebound, it works now
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Laven Voth May 10, 2012 09:52 AM 
Task reassigned to Laven Voth.
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Megan Thibeault May 04, 2012 10:16 AM 
Task reassigned to Andrew Gandara.
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Joshua Johnson May 02, 2012 03:14 PM 
Computer in the library is running into the
problem of not wanting to get past the welcome
screen and will not turn on. 

hilterbl@wou.edu
88441
library 117
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