Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Robin	Date	May 03, 2012 10:31 AM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080825 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905N170TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600
	Wired NIC	00:23:DF:94:FB:DA
	Wireless NIC	00:24:36:B1:26:5C
	Bluetooth NIC	00:23:12:4B:E2:77

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	May 23, 2012 11:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 23, 2012 11:29 AM	Closing ticket. Please refer to #47161	Add Attachment
Joshua Johnson	May 14, 2012 11:46 AM	Same as take 47161	Add Attachment
Megan Thibeault	May 04, 2012 10:07 AM	Task reassigned to Andrew Gandara.	Add Attachment
Emily Kavanagh	May 03, 2012 10:31 AM	**This is an email** Dr. Robin Smith is unable to print to WOU # 2008845, Social Science printer. Her printer icon currently says printer paused and when she tries to resume it asks her for a password. Her computer number is 20080825. She is in class much of the day but you can contact me for access. Thank you, -- Sharyne Ryals Western Oregon University Social Science Division Office Phone: 503-838-8288 Fax: 503-838-8635	Add Attachment