Service Request Ticket - # 47136

Service Request Ticket - # 47136

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Parpart, Jerrie Lee	Date	May 04, 2012 09:46 AM
	Department	Library & Media Services	Phone	88419
	Location		Email	parparj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101466 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44YVJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TRANSFERRED TO new CPU W#20141142 SR59527 MAR2016: Adobe Design Premium CS5.5 WIN from P0081871; Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705
	Wired NIC	78:2B:CB:A6:60:0B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	May 24, 2012 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 24, 2012 08:26 AM	I went over there a couple days ago and got it sorted out, just forgot to close this ticket.	Add Attachment
Joshua Johnson	May 23, 2012 04:07 PM	**This is an outgoing email** Hi Jerrie Lee, We were just following up with you regarding a service request that we have for you. (#47136) Description: Lost programs off of C-Drive We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Joshua Johnson	Add Attachment Public
Laven Voth	May 17, 2012 02:58 PM	Monday scheduled	Add Attachment
Emily Kavanagh	May 17, 2012 10:02 AM	**This is an email** Resending request to re-open request number #47136. Hello, I still need programs restored that were on my computer before the ucs student mistakenly reimaged my computer as a student station deleting the programs on my hard drive. Please give me a estimated time frame for this repair so that I can continue work I have placed on hold. Thank you for your assistance, Jerrie Lee	Add Attachment
Nicole Crane	May 10, 2012 01:35 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	May 10, 2012 01:35 PM	**This is an email** This request was closed before I had the opportunity to check for all the programs that were lost on the C:\drive. I have discovered the following missing or programs I need assistance with: no PhotoShop no Adobe Professional unable to open current files in InDesign Thunderbird has no calendar I am still verifying that all other programs and functions have been restored. Jerrie Lee	Add Attachment
Laven Voth	May 09, 2012 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 09, 2012 12:22 PM	Reinstalled all her missing software	Add Attachment
Laven Voth	May 04, 2012 02:59 PM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	May 04, 2012 10:51 AM	Task reassigned to Andrew Gandara.	Add Attachment
Megan Thibeault	May 04, 2012 10:13 AM	Task reassigned to Network Support.	Add Attachment
Joshua Johnson	May 04, 2012 09:47 AM	She also needs access to Page Maker and Photo shop.	Add Attachment
Joshua Johnson	May 04, 2012 09:46 AM	Jerrie's computer was re-imaged and she has lost all of the programs that were installed on her computer. She would like to have these programs back on her computer. She does not have the complete list of what was on the computer. 88419 LIB 208 parparj@wou.edu	Add Attachment