Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	May 07, 2012 07:54 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031358 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Pentium 4-1.6GHz
	OS	Unknown	Software	MS Office from P0047835 MathLab 6.5, Adobe Acrobat Pro v9 WIN from P0067126, PCTeX v:4.0
	Wired NIC	00:0F:1F:A5:6D:35
	Wireless NIC	00:90:96:B5:8E:99

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	May 21, 2012 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	May 21, 2012 01:43 PM	Turn the Dell wireless drivers off and the Windows drivers start on boot. Ran Windows update and Sophos updates. Took it back to Scott and tested in his office.	Add Attachment
Andrew Gandara	May 21, 2012 08:55 AM	Task reassigned to Dave McEvilly.	Add Attachment
Andrew Gandara	May 16, 2012 04:03 PM	Zero Wireless won't start up after a restart. Have to manually turn it on and set windows as the handler for the wireless. Gave laptop to Dave to take a look at it	Add Attachment
Andrew Gandara	May 16, 2012 09:47 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	May 16, 2012 09:16 AM	Grabbed laptop	Add Attachment
Megan Thibeault	May 11, 2012 08:36 AM	Task reassigned to Andrew Gandara.	Add Attachment
Emily Kavanagh	May 07, 2012 07:54 AM	Laptop does not appear to be connecting to the wireless. Since the laptop isn't connection to the wireless it is not updating Sophos. He'd like someone to call when they can come take a look at the laptop.	Add Attachment