Service Request Ticket - # 47147

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2012 09:49 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080921[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
Serial No. F04C4J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Microsoft Office 2007 Pro Plus license from P0070150 installed as Office Pro 2003, transfered from W#20030767 Adobe Acrobat Pro v7 from P0059145, STATA SE12 single user license from VISA2012003072

Wired NIC 00:24:E8:0B:35:7D

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public
Entered by Date Memo
Joshua Johnson May 07, 2012 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson May 07, 2012 10:57 AM 
Task reassigned to Joshua Johnson.
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Joshua Johnson May 07, 2012 10:57 AM 
completed: account was locked in active directory
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Emily Kavanagh May 07, 2012 09:49 AM 
Michelle Cox just started working at the Student
Health Center had signed up and made a password
and log in. And they have been trying for the last
hour but it says that she is locked out of the
computer. She will also need admin access for that
computer when they get her set up and logged into
the computer.
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