Service Request Ticket

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Service Request Information

CONTACT	Name	Smith, Robin	Date	May 07, 2012 04:03 PM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080825 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905N170TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600
	Wired NIC	00:23:DF:94:FB:DA
	Wireless NIC	00:24:36:B1:26:5C
	Bluetooth NIC	00:23:12:4B:E2:77

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	May 23, 2012 04:20 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Andrew Gandara	May 23, 2012 04:20 PM	Had to add her to the admin group dseditgroup -o edit -p -a(username) -t user _lpadmin	Add Attachment
Andrew Gandara	May 23, 2012 02:24 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Andrew Gandara	May 23, 2012 02:24 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Andrew Gandara	May 23, 2012 02:24 PM	Busy till 3 pm today	Add Attachment
Andrew Gandara	May 23, 2012 11:20 AM	**This is an outgoing email** Hi Robin, I need some additional information regarding service request #47161 Description: can't send print jobs to networked printer I was wondering if you were still having problems with the Social Science network printer? If so, what times works best for you to have a tech come out and take a look at it? Thanks, -Andrew Gandara	Add Attachment Public
Andrew Gandara	May 23, 2012 11:19 AM	VM	Add Attachment
Andrew Gandara	May 22, 2012 03:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	May 18, 2012 12:28 PM	She came in and wanted to see what the status is on this task. She would like it to be looked at ASAP and will be around today.	Add Attachment
Joshua Johnson	May 14, 2012 11:47 AM	**This is an email** Dear UCS, It has been a week and I am still unable to print to either of the Social Science network printers. I still get the message "printer paused." I have not heard from a tech. Can you help? Thanks, Robin	Add Attachment
Joshua Johnson	May 14, 2012 11:46 AM	same as 47113	Add Attachment
Megan Thibeault	May 11, 2012 08:57 AM	Task reassigned to Andrew Gandara.	Add Attachment
Emily Kavanagh	May 07, 2012 04:03 PM	**This is an email** Hi Computing Services, Sharyne Ryals in the Social Science office called last week to report this problem but I'm not sure a help request was registered. My computer 20080825 started showing the symbol for "Printer Paused" last week when I tried to send jobs to the networked Social Science printer: socialscience.wou.edu. Over the weekend the same thing began happening for our backup networked printer: socback.wou.edu. In both cases, when I open the printer dialog box and click on Resume printer, it opens a box with a padlock and tells me "Type the name and password of a user in the "lpadmin" group to allow socback.wou.edu.app to make changes." It doesn't like my name and password. Can you unpause these printers for me? Thank	Add Attachment