Service Request Ticket - # 47163

Service Request Information

CONTACT Name Hendrickson, Angela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2012 08:06 AM
Department Center for Academic Innovation Phone 88042
Location Email hendrica@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070969[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag Description Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
Serial No. 5MZDBG1 Location Dawn Brown, MIA 6/15/23

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Windows XP Pro Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065983

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:7B:60:63

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Laven Voth May 09, 2012 10:58 AM 
Task reassigned to Self Resolved.
 Add Attachment
Laven Voth May 09, 2012 10:58 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Emily Kavanagh May 09, 2012 08:45 AM 
****This is an email****
Please cancel this. Michael Ellis fixed my laptop.
 Add Attachment
Katie Halvorson May 08, 2012 12:26 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Katie Halvorson May 08, 2012 12:26 PM 
She won't be back on campus till Friday after
today and needs the problem fixed today.
 Add Attachment
Emily Kavanagh May 08, 2012 08:06 AM 
****This is an email****
I have a WOU laptop (20070969) that isn't working
properly. I use it
everyday, since I'm off campus a lot. I'm on
campus all day today -
could someone check it out this morning so I could
possibly get it fixed
today? I won't be on campus again after today
until Friday.

I'm getting a "cannot find....dll32" error.
Searching online, it sounds
like this is pretty common. I've done virus scans
but found nothing. Help!

-- 


Angela Hendrickson
Program Manager

Division of Extended Programs
Western Oregon University
345 N Monmouth Ave
Monmouth, OR  97361
Phone 503-838-8042
Fax 503-838-8473
 Add Attachment