Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	May 08, 2012 09:13 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070277 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A
	Serial No.	CNRXL87663	Location	PDR
	Model	Q5409A	Hostname	algebra.wou.edu
	Notes	3 trays, duplexing IP:140.211.78.40 HP LJ4250 Maint Kit P0103129 JAN2017 SR#62287	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:1A:4B:17:6E:3B

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	May 17, 2012 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	May 17, 2012 10:30 AM	Algebra's sleep timer was set to 5 minutes, extended that to 2 hours. Cleared and reset the RAM disk. There were sleep timers manually set for the weekdays, removed those. Set all paper trays to auto detect instead of custom. Now everything is printing promptly.	Add Attachment
Megan Thibeault	May 16, 2012 10:27 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Katie Halvorson	May 08, 2012 09:58 AM	He can't print to printer copier now. It never says it was sent to the printer.	Add Attachment
Emily Kavanagh	May 08, 2012 09:13 AM	Printer Algebra is not printing in a timely manner and takes forever to wake up. He said a tech came to look at it and when the tech was out the printer worked just fine but it is now taking forever to get a print job done. He's not sure if there other staff member are having this problem. But he wants a tech to come in first thing in the morning while the printer is still asleep. 20070277	Add Attachment