Service Request Ticket - # 47174

Service Request Ticket - # 47174

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Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	May 08, 2012 02:34 PM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081016 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	JCZ6TJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070326, SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 from P0071702, CorelDraw 10 from old TRI license, NVivo v9 from P0084786
	Wired NIC	00:24:E8:0D:B2:30

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	May 16, 2012 02:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 16, 2012 02:11 PM	Loading this on with the new computer set up. See Ticket: #47230	Add Attachment
Andrew Gandara	May 15, 2012 04:43 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Andrew Gandara	May 15, 2012 04:43 PM	Didn't work again. Will try with her new machine tomorrow.	Add Attachment
Andrew Gandara	May 14, 2012 03:55 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Gandara	May 14, 2012 03:55 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Andrew Gandara	May 14, 2012 03:55 PM	2 pm tomorrow	Add Attachment
Nicole Crane	May 10, 2012 09:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	May 10, 2012 09:20 AM	She called to say the application opens but she is not able to do any projects or work in it. Please come back and re-do it.	Add Attachment
Andrew Gandara	May 09, 2012 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 09, 2012 03:40 PM	Installed and updated	Add Attachment
Tricia Flaherty	May 09, 2012 10:40 AM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	May 08, 2012 02:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	May 08, 2012 02:35 PM	she is doing grant work that requires her to use this software ASAP	Add Attachment
Tricia Flaherty	May 08, 2012 02:34 PM	Installer and license key at: T:\NVIVO\NVivo_9	Add Attachment