Service Request Ticket

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Service Request Information

CONTACT	Name	Carano, Kenneth	Date	May 08, 2012 02:39 PM
	Department	Education & Leadership	Phone	88604
	Location		Email	caranok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101097 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	GW8P1Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080246, NVivo v9 from P0084786
	Wired NIC	5C:26:0A:56:08:F7
	Wireless NIC	18:3D:A2:15:72:60
	Bluetooth NIC	68:A3:C4:47:07:70

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Tracking

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Jun 13, 2012 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Jun 13, 2012 11:22 AM	Installation and activation complete.also installed dell nic driver.	Add Attachment
Maylimi Pakalapati	Jun 05, 2012 10:06 AM	**This is an email** Hello Kenneth Carano, I sit possible that i can collect your laptop at 1 pm on this Thusrday during your office hours and finish the activation of nvivo? I might take 1 and half hour on it because it is acting up for some reason.I just need one and half to two hours at a stretch for the installation and activation. Thank you, Maylimi	Add Attachment
Maylimi Pakalapati	May 31, 2012 09:55 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Maylimi Pakalapati	May 31, 2012 09:54 AM	I did the installation with somebody else's product license key.It needs to be activated either with this installation or uninstall it,install nvivo with his own product license key and activated.	Add Attachment
Maylimi Pakalapati	May 31, 2012 09:54 AM	I did the installation with somebody else's product license key.It needs to be activated either with this installation or uninstall it,install nvivo with his own product license key and activated.	Add Attachment
Maylimi Pakalapati	May 29, 2012 11:42 AM	I went and checked at his office.He wasn't there during his office hours(11am to 1pm)	Add Attachment
Maylimi Pakalapati	May 29, 2012 10:43 AM	Was unsuccesful in installing last time.He said he'll drop it off at the office today for installation.	Add Attachment
Andrew Gandara	May 23, 2012 02:19 PM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Andrew Gandara	May 23, 2012 02:19 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	May 23, 2012 02:19 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	May 23, 2012 02:19 PM	He is available at 1 pm tomorrow afternoon. Assigning to Maylimi because she is working at that time	Add Attachment
Megan Thibeault	May 11, 2012 09:10 AM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	May 08, 2012 02:39 PM	Installer and License key can be found at: T:\NVIVO\NVivo_9	Add Attachment