Service Request Ticket

Service Request Information

CONTACT	Name	Gutierrez, Martha	Date	May 09, 2012 04:29 PM
	Department	The Research Institute	Phone	88335
	Location		Email	gutierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100316 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	HHRK2M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0077288
	Wired NIC	5C:26:0A:0E:C0:25
	Wireless NIC	00:27:10:CA:D5:C0
	Bluetooth NIC	5C:AC:4C:FB:65:11

TECHS	Submitted by	Maylimi Pakalapati	Contact	mpakalapati11@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	May 10, 2012 04:25 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	May 10, 2012 04:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 10, 2012 04:25 PM	Changed the ucsadmin account back to normal and rebound it to the network. Adam put the computer into the right OU and I made sure she cached her credentials and could get onto wireless before I left	Add Attachment
Maylimi Pakalapati	May 10, 2012 02:46 PM	I am sorry about the confusion.I tried calling UCS helpdesk thrice in the morning about this but it remained on call .I have spoken to Martha regarding it.I will be taking it back to her on Tuesday.	Add Attachment
Maylimi Pakalapati	May 09, 2012 04:33 PM	I have brought back the laptop to office.It is next to my desk.	Add Attachment
Maylimi Pakalapati	May 09, 2012 04:33 PM	She wants to change her password that is specific to the laptop.It is not her normal mash password. I am not able to get into ucsadmin account in it.	Add Attachment
Maylimi Pakalapati	May 09, 2012 04:31 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment