Service Request Ticket - # 47198

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2012 02:28 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070523[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 2Z8L5F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P00 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:91:36

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff May 22, 2012 03:40 PM 
Status changed from (2) Scheduled to (5) Completed
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Blake von Brockdorff May 22, 2012 03:40 PM 
Installed and functioning
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Blake von Brockdorff May 22, 2012 03:16 PM 
Status changed from (1) Pending to (2) Scheduled
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Blake von Brockdorff May 21, 2012 12:18 PM 
Replaced hard drive per Adam. Set it back up, can
put back in the Lab on Tuesday afternoon when
there isn't a class
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Blake von Brockdorff May 18, 2012 02:17 PM 
unable to troubleshoot in classroom, brought back
to UCS
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Megan Thibeault May 16, 2012 10:29 AM 
Task reassigned to Blake von Brockdorff.
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Joshua Johnson May 10, 2012 02:28 PM 
ITC 311 - Computer 20070523[Edit Inv] says there is no boot
device available and won't work.
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